Group Access
Data, answers and support
Retention, the questions asked most, and the dashboard ticket system.
Data, answers and support
Retention, the questions asked most, and the dashboard ticket system.
Data retention and deletion
Retention
| Setting | Value |
|---|---|
| Training images | Kept indefinitely |
| Model weights | Kept indefinitely |
| On an explicit deletion request | Removed within 48 hours |
Indefinite retention is what lets a paused account be reactivated without retraining.
Deletion is final
A deletion request removes the model and the training images permanently. Reactivating after that means training from scratch, which costs a training run.
Frequently asked questions
Answers
| Question | Answer |
|---|---|
| Is there a credit system? | No. Paid plans have no per-image charge and no generation cap. |
| How many characters can one bot run? | 4. |
| What happens if I stop paying? | After the 24-hour grace period the bot is paused. The model is kept and the bot can be reactivated. |
| Do I get a website? | Yes. A gallery site is provisioned per deployed character at {character}.memescale.ai. |
| Can I change the bot's display name later? | Yes, from the dashboard. |
| How many images does training need? | Between 10 and 80 per character. |
| Does turning captions off stop images reaching the gallery? | No. It removes the caption and the View On Website button only. |
Support
Support runs through the dashboard's Support tab, a ticket system with three subtabs: New Ticket, Open Tickets, and Resolved.
Opening a ticket
- Open Support → New Ticket.
- Fill Subject.
- Pick Category: Technical Issue, Billing Question, Account Issue, or Other.
- Pick Related Bot (Optional) — defaults to
None. - Fill Description and submit.
An open ticket
| Setting | Value |
|---|---|
| Follow-ups | Any number, added from the ticket |
| Closing | Mark Resolved |
| Reopening | Click here to reopen ticket, from the Resolved subtab |
Response priority by plan
| Tier | Support level |
|---|---|
| Telegram plans | Priority response times |
| Heavy+ | VIP access, fastest response |